Exchanges, Returns, and Shipping

Size Exchange

 

If the size is not suitable, we will generally allow one size exchange.

 

※Products that have been altered, such as length adjustments, cannot be exchanged.
※If a product is deemed not to be in new condition due to dirt, odor, creases, etc., it cannot be exchanged.
※If accessories such as tags are missing, the product cannot be exchanged.
※If there are items in the pockets, the product will be considered used and cannot be exchanged.
※Please send the item to us with shipping prepaid.
※If the desired size is out of stock, you may have to wait several months.

 

 

If you receive a defective product

 

Although we pay close attention to sewing, inspection, and shipping, if you receive a defective product or a product different from your order, we will exchange it. We apologize for the inconvenience, but please contact us via CONTACT.

 

 

Returns and Exchanges

 

As a general rule, we will only respond to requests made within 8 days of receiving the product. Please contact us via CONTACT as soon as possible.

 

For returns due to customer convenience

For returns due to customer convenience, such as "it wasn't what I imagined" or "the size didn't fit," a refund fee will be charged.

The refund amount will be the product price minus a <3% payment processing fee> and a <¥1000 refund fee>.

Refund amount = Product price - (Product price x 3%) - ¥1000

 

※Products that have been altered, such as length adjustments, cannot be returned.
※If a product is deemed not to be in new condition due to dirt, odor, creases, etc., it cannot be returned.
※If accessories such as tags are missing, the product cannot be returned.
※If there are items in the pockets, the product will be considered used and cannot be returned.
※Please send the item to us with shipping prepaid. No other fees will be charged.

 

 

Cancellation after order completion

 

Before product shipment

Cancellations are generally possible. Please contact us via CONTACT as soon as possible.

 

After product shipment

Cancellations are not possible. Please note that this will be treated as a return.

 

 

About Shipping

 

Domestic

 

A flat rate of 1000 yen nationwide.
Domestic shipping is free for total purchases of 10,000 yen (including tax) or more.
※Customers are responsible for shipping costs for product returns and exchanges.

 

Shipping carrier: Sagawa Express
Sagawa Express: https://www.sagawa-exp.co.jp/customer/
※If you have a preferred delivery time, please enter it in the remarks column.

 

International

 

Shipping carrier: JAPAN POST (EMS) https://www.post.japanpost.jp/int/ems/index_en.html

 

This is an international postal service provided by Japan Post that allows packages to be sent to various countries around the world, and supports package tracking and a compensation system.
※Shipping costs vary depending on the region.